FAQ

:SHIPPING & HANDLING:

Yes, we ship worldwide!

Once we receive your payment, it will take up to 48 business hours to process the order. Tracking numbers will be emailed to you directly, as your package has been processed and it ships.

Shipping time is 4-7 business days in the USA.  International shipping varies 8-14 days depending on destination.  

Standard shipping is via USPS in the USA and via Fedex/UPS/DHL internationally.

Our warehouse is based in the USA.  

:RETURNS & REFUNDS:

Our priority, of course, is that you are thrilled with your purchase.  If you have any questions or concerns about an item in your order, our Customer Service team is happy to help you. You may call, chat with us online or email us before you make your purchase.   

We offer returns within 15 calendar days from the confirmed date of delivery.  Returns must be new, unworn, with original tags and packaging.  Returns must be received at our warehouse within this time frame.  No exception.

Organic Body Mists, Essential Oils & Body Oils are non-refundable.  

Monogrammed, personalized, special-order items and items damaged through normal wear and tear are not eligible for return.  

Buyer is responsible for return shipping costs unless error/mistake was caused by manufacturer.  

Exchanges are not available at this time.  

To begin the return/refund process, contact our Customer Service team via email at: sales@lachicvie.com.

 

:PAYMENT PROCESSING:

Through our secure Shopify checkout, our guests may use debit card, credit card or Paypal to finalize their purchases.  

Paypal checkout offers special financing for our customers through Comenity Bank.  We do not handle the approval of credit terms nor the financing. Please contact Comenity Bank for further details.  

Apple Pay is also available for customers who have it accessible to them on their Apple devices.  

All our payment gateways are encrypted and safe.  We do not keep any form of payment information.