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Send a special Thank You for Reiki & Readings with gratuity

All tips go directly to our hard working Violet Flame Oracle partner.

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FAQ

:SHIPPING & HANDLING:

Once we receive your payment, it will take up to 48 business hours to process the order. All jewelry is made-to-order by our artisan partners and requires a 3-5 business day turnaround before shipping.

Tracking numbers will be emailed to you directly, as your package has been processed and it ships.

Standard Shipping time is 4-7 business days in the continental USA.  COVID-19 has delayed shipping and your order may take a 5-7 business days longer than standard.

Standard shipping is via USPS.

Our purchase fulfillment warehouse for all merchandise is based in the state of California, USA.  

:RETURNS & REFUNDS:

**This is our only Official Policy on returns or refunds.  Below supersedes any Facebook, Instagram, Pinterest, and any and all other platform return/refund policies for purchases and services from La Chic Vie Boutique LLC and Violet Flame Oracle LLC.**

Our priority, of course, is that you are thrilled with your purchase.  If you have any questions or concerns about an item in your order, our Customer Service team is happy to help you. You may call, chat with us online or email us before you make your purchase.   

We offer returns within 14 calendar days from the confirmed date of delivery.  Returns must be new, unworn, with original tags and packaging.  Returns must be received at our warehouse within this time frame.  No exception.

Organic Body Mists, Essential Oils & Body Oils are non-refundable.  

Monogrammed, personalized, special-order items and items damaged through normal wear and tear are not eligible for return.  

Buyer is responsible for return shipping costs unless error/mistake was caused by manufacturer.  

Exchanges are not available at this time.  

To begin the return/refund process, contact our Customer Service team via email at: sales@lachicvie.com.

 

:PAYMENT PROCESSING:

Through our secure Shopify checkout, our guests may use debit card, credit card or Paypal to finalize their purchases.  

Paypal checkout offers special financing for our customers through Comenity Bank.  We do not handle the approval of credit terms nor the financing. Please contact Comenity Bank for further details.  

Apple Pay and Google Wallet may be available for customers who have it accessible to them on their Apple or Android devices.  

All our payment gateways are encrypted and safe.  We do not keep any form of payment information.

LCV LLC has partnered with Klarna USA to offer interest-free payment options to our customers on their LCV merchandise orders.  Klarna is solely responsible for approval and processing of these payments for the customer and their order.  Any questions regarding Klarna processing and payments, please contact Klarna directly.  Their contact information is found at the Klarna page here through the link in the footer of our website.  Klarna is not applicable on services or items offered by our holistic partner, VFO LLC.  Any orders incorrectly processed with Klarna for VFO LLC services or items will be void and refunded.